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Living with DINOS is now an ONLINE Class!

Holy moly, it’s been so long since my last post! Before I share the big news about the new DINOS online class, here’s the world’s fastest update/excuse, for anyone who cares:

Birdie is really old and has kidney disease now, so I spend all day cleaning up pee pads, but in between mopping, I squeezed in a few more semesters of graduate school, taught a few more compassion fatigue classes, went on a couple hundred walks with naughty dogs, and ate so much vegan ice cream (Thanks Ben. Thanks Jerry.), that I have to do yoga every morning, just so I can still touch my toes. More on that in a later post. 

But guess what else I did? I built an online class for people who live with DINOS!!

It took me 34 years to finish it (I started developing the idea during nap time in pre-school), but it’s DONE and OPEN now!


Here’s the scoop:

Living with DINOS, is an online self-study class designed to help stressed dog owners feel less burned out, so they can enjoy their dogs (and their lives) more. The course addresses the human issues – stress, conflicting emotions, and isolation – that many people who live with dogs with behavioral issues may experience. Tackling these areas helps to decrease caregiver fatigue.

The whole point of the class is to help folks stress less and have more fun.

It’s geared towards people who are new(ish) to living with a reactive, fearful, and/or aggressive dog and feeling lost or overwhelmed. But anyone who’s feeling conflicted or stressed about living with a challenging dog will get something helpful out of the course.

The class contains 12 simple lessons, 7 worksheets, and a bunch of awesome interviews with people like Dr. E’lise Christensen DVM DACVB, Melissa McCue McGrath CPDT, Sara Scott CPDT, and Kristin Buller LCSW.

Plus, you’ll have access to private discussion boards, so you can talk to one another.

To be clear, you’ll hear tons of general tips in my interviews with the pros (which may help you address the practical aspects of living with your dogs), but this is NOT a dog training class or a substitute for working with a training or behavior professional.

The class is about YOU (the human) and your needs. Think of it as a companion to any training or behavioral work you’re doing with a pro in your area.

You can read about the class in great detail here. 

All of your questions will likely be answered if you click on that link (so try that first if you’re scratching your head about something now).

The full price for the class is $38, but for you guys – my sweet readers – it’s just $19.

Here’s the coupon code: EARLYBIRD17

Just go to the sign up page and plug the code in at the bottom to save 50%!

The code expires on 2/15/17, so if you’re thinking of signing up some time this year, do yourself a favor and do it before that date, so you can save some $$.

You can start the class anytime you want after that and it’s self-paced (there are no specific times or dates that you need to be in the course), so there’s no rush to participate after you sign up.

The class never expires, so you can spend just a couple of days exploring it or keep coming back to the lessons and discussions for years.

To recap:

More info here. 

Sign up here. 

Use this code for 50% off through 2/15/17: EARLYBIRD17

High five!

p.s. If you’re a dog trainer, behavior consultant or vet behaviorist who likes the class and wants to share it with your clients who have DINOS, I’d love to offer you a discount code to share with them. Just email me (info at notesfromadogwalker dot com) and I’ll give you a special code for your clients that doesn’t expire.

My 2015 Word of the Year

Are you guys seeing all of those posts about picking a word for the new year? For the past handful of new years, I’ve noticed some writers and teachers posting about picking a word or mantra as a guidepost for the new year. Basically the idea is to use this word you’ve chosen as a reminder of your intention for the year.

I always want to do it, but then I look up and it’s already July and I figure that means my mantra for that year should just be something forgiving like:

Image credit: Maine Artist Jess LeClair

Image credit: Maine Artist Jess LeClair


This year I took 2 weeks off of Facebook/Twitter/Instagram in a desperate attempt to grab some actual real deal downtime. I’ve only broken my Facebook fast once so far and it was to post a link on the DINOS page.

This short time away from social media has been sweet. And good grief does it free up some serious thinking and doing time.

As you may of noticed, I haven’t been writing here very much these past few months. To say that I have been busy is like saying the Queen of England kind of likes Corgis.

Which is to say, I’ve been really, really overwhelmed. This year I went back to school to get my Masters in Adult Education and launched a new business teaching online and in person classes on compassion fatigue (and built a new website to hold all that fun).

Here’s the thing: I added a ton of awesomeness, but I didn’t stop doing anything. So I’m still dog walking part-time, still working for an animal welfare non-profit part-time, still managing the DINOS website.

I pretty much love everything I do and I feel awfully lucky that I get to spend my days doing things like teaching online, scratching dogs, and writing about it.

But because of all the stuff I’m doing, Notes from a Dog Walker and the DINOS Facebook page have been pretty quiet. It’s not that I don’t have a million things I want to share with y’all. I just don’t have enough hours in the day or functioning brain cells left to write it all down.

Back to the word for 2015.

I’ve been sitting with this one all day and I think my word for 2015 might be: Integrate

Integrate means to bring together or incorporate (parts) into a whole. And the Latin roots of integrate mean to renew or restore.

I can get down with that.

Integrating all the different things I’m doing, so that I’m not spread thin and dropping the ball all over the place, sounds smart.

I’m just not sure what that actually means.

It might mean that I stop blogging here on NFADW and only write on my other blog over on my new website. That makes sense because I really don’t need two blogs. I’m just one person, with two hands (one wearing a poop bag as a glove), and a single, half-functioning brain after all.

So maybe I need to integrate and have one main blog. That seems like what a normal person with a good media plan would do.

But can I tell you something? I love NFADW. It’s me in all my goofy cheerleading, poop scooping, non-glory. I’m not sure my other blog – where I focus primarily on compassion fatigue, self-care, and resiliency ideas – is the right place to also talk about the time I shook out a dog blanket and an old turd fell on my head.

Or is it?

I don’t know.

Should I really discuss transforming our relationship with compassion fatigue-related stress AND crack jokes about nearly breaking my toe kicking a frozen #2 out of the snow on the same blog?

Uh, I’m not so sure.

But it does seems nuts for me to have two blogs. Especially since that means I’ll post on each of them less frequently than I’d like to, since I’ll be cheating on one by posting on the other half the time.

Oh god, am I one of those weird middle aged men that isn’t very attractive, but still manages to have two wives and two families who live across the country from each other and only find out about one another when one of his 11 kids discovers Dad’s receipt from a family dinner at Crackerbarrel in Ohio when he was supposed to be in Florida “on business”?

Does having two blogs mean I’m living two separate lives like one of those dudes? Someone call Dateline.

Besides possibly scoring a special on a Primetime news magazine program, here’s the real reason I’m writing this post: because I love this blog, even if I can’t spend as much time here as I’d like to these days. I don’t feel like ending it quite yet. Even if it would make me more integrated in 2015.

And the fact that you all read it makes me feel like this:

I Heart Bob's Burgers

I Heart Bob’s Burgers


So I guess I just wanted to share a little “behind the scenes” look at how wacky things have gotten this year with the full admission that they won’t get any less bonkers in 2015.

I’m not sure what my next move is. But I do really appreciate you all and am eternally grateful that I have this tiny sliver of the interwebz to talk with you.

If you like hearing from me, can I ask you a favor in the spirit of the Word of the Year? Will you subscribe to my monthly-ish e-letter?

It really is the most simple way I could think of to share all my stuff in one spot: DINOS, NFADW, and the compassion fatigue project. Plus I write stuff there that you can’t find anywhere else. Last month I shared my favorite simple ways to treat yourself (it included podcasts and an aromatherapy diffuser, if you must know).

If you don’t want to, I still heart you. Maybe your 2015 word is: Boundaries.

That’s my word of the day, every day. Love that one. Highly recommend it.

Anwayz, that’s why integrate might be my word for 2015. Except I’m starting to think that my fragmented, messy life is what makes me…me.

I am a dog walker/writer/teacher/non-profit content wrangler/student/cat puke cleaner upper. And all the websites and blogs and classes I take and create all come out of that jumble that I’ve already integrated.

So maybe my word should be something else – something so simple that doesn’t make me feel like I’m bungling it, like: Nap.

Or, judging by the word I used the most in the blog post: Poop.

Perhaps something celebratory like: Ta-dah!

Oy. This is too hard. Forget this whole 2015 word trend. I’m just gonna stick with what works for me every year:

Don’t Panic.


Happy New Year Everyone!



365 More Chances

2013 xmas card 2

“Know how to live the time that is given to you.”- Dario Fo


A New Year. Another turn on the Pale Blue Dot. I’m feeling grateful for 12 fresh months of chances: to learn new things, make more mistakes, and spend time with my friends and family. Wishing you and your loved ones health and happiness in the New Year. Happy 2014 Everyone!

Animals From History: Interview with Artist Christina Hess

In another lifetime I worked at an Irish bar in Philadelphia called Moriarty’s. The staff back in those days was a pretty awesome bunch. One of them was the artist Christina Hess.

More than a decade later, Christina is the brilliance behind the recently released project Animal From History:

The Fitzgeralds - Copyright Christina Hess - All Rights Reserved

The Fitzgeralds – Copyright Christina Hess – All Rights Reserved


I love this series of illustrations. A lot. Lucky for me (and you) Chris was up for a few questions about her work. Let’s dive in!

Jessica: What was the inspiration behind Animals From History?

Christina: Animals and history always interested me, but this project came together for a few reasons. I painted a white cat (Queen Elhissabeth) for a client who wanted his cat immortalized as a queen. I did some research and felt that a generic queen would not have been as fun to do as someone that actually existed.  So I researched Queen Elisabeth and I found wonderful imagery that I could pull from. It ended up resonating with many people.

Copyright Christina Hess All Rights Reserved

Queen Elhissabeth – Copyright Christina Hess – All Rights Reserved


Another inspiration was our Basset Hound, Roscoe. He was a character and gave me a lot of stories. I often wondered what he would be saying if he were human and I coincided his rumbles with famous quotes or lyrics from songs.

At that point I felt like it would be a really fun project to bring together animals and history to make a world that I could continue working with.

J: Now that I’ve seen William Wallace as a scruffy terrier and Joan of Arc as a dignified German Shepherd, I can’t imagine them as any other kind of dog. How do you choose a particular animal and historical figure pairing? Does the person’s animal alter ego speak to you or vice versa?

C: It’s funny because when I first started this idea I had wild animals involved and had animal/human personalities match up. But then it took a domestic animal turn. I had used for funding the project and through that I offered original artwork of people’s pets as their choice of historical figures.

What I found is that people did not associate their pet as a personality because of looks or general attitude – it was all about the individual animal. Sometimes the choice lined up perfectly – like Kiddy Roosevelt. The cat really looked like Teddy Roosevelt!

It really became a community project and I learned so much about people’s pets. For example, the dogs behind Joan of Bark and Henry V are canine siblings in real life. When “Henry” moved in with “Joan” she terrorized him quite a bit.  So their owner and backer thought that two opposing personalities were appropriate for both of her German Shepherds.

Joanof Bark - Copyright Christina Hess - All Rights Reserved

Joan of Bark – Copyright Christina Hess – All Rights Reserved


With the wild animals I wanted to pair the personalities of them with the people. Snow leopards rarely stay together, as The Fitzgeralds did not. Mountain Lions are loners who are ruthless, hence the portrayal as Steve Jobs.

J: Your late dog Roscoe, an adorable Basset Hound, is depicted as Napoleon. What inspired that particular pairing?

C: The obvious short man syndrome applies to his breed a lot. Those Bassets act like big boys, including my Roscoe! He was also very vociferous and had a bit of prissiness to him that reminded me of Napoleon and his pushy personality. He was short, pushy, loud, obnoxious and loved french bread. I’m not kidding…bread was his catnip! He had a big personality, as did Napoleon.

Also, I really wanted him to hide his paw, so it appears he is scratching his own belly.

Copyright Christina Hess - All Rights Reserved

Napoleon Boneapart – Copyright Christina Hess – All Rights Reserved

J: Is there an animal or a historical figure you’re dying to bring to life next?

C: Many! I’m currently working on a pit bull as Queen Bessie Coleman and have many others on the list. Mary Shelly as a skunk. The Wright Brothers as Kiwi birds. Frank Lloyd Wright as a Greyhound, John Smith and Pocahontas as a deer and wolf. The list goes on…

William Pawllace - Copyright Christina Hess - All RIghts Reserved

William Pawllace – Copyright Christina Hess – All RIghts Reserved

J: Where can we see more Animals From History? Is the Ebook available to purchase?

C: Right now the images are online at and I also have them for sale in print form and in a 2014 calendar. I had to postpone the eBook, because I’m reworking some of the writing in order for my agent to pitch it to publishers. Hopefully it’ll be out by next year. I’ll keep you posted. Wish me luck!

I can’t wait for the book – I have no doubt it will be a huge success! Thank you for the interview Chris!

Mom Was Right: It’s Not What You Say, It’s How You Say It

A good friend of mine is about to bring home her very first dog. As you can imagine, I want to give her buckets of advice to help make this an awesome experience. I want to tell my friend everything I know, so that she can avoid all the mistakes anyone has ever made in the history of owning a dog.

I bet you guys can relate. If you’re involved in animal welfare or a pet-related business you’re probably doing a lot of knowledge dropping. From trying to explain the problem with puppy mills to trying to convince someone to leash their dog, we all want to get others to listen to us. It’s not easy!

It got me thinking: How can we share information with others in a way that’s truly helpful and well received? How do we keep the conversation going and create the right conditions for learning?

Over the years, I’ve picked up some tips that have helped me to get better at talking with others about stuff that I’m passionate about.

Here’s one thing I know for sure:

Being right is not enough. What good is being right if no one sticks around to listen?

How we give people information is as important as the information itself. Mom was right when she told us, “It’s not what you say, it’s how you say it!”

These are the four nuggets that I try to keep in mind, so that I’m not just talking to my cats:

  1. Avoid Information Overload
  2. Personal Experience is King
  3. Help Them Save Face
  4. Small Steps Deserve Big Cheers

Avoid Information Overload

You can’t know too much, but you can say too much. – Calvin Coolidge

When sharing information, particularly with a newbie, we have a tendency to blast the pants off of them with information. One sure way to kill a learning buzz is to overwhelm someone. When I’m overloaded, I just shut down. Like a fainting goat.

Myotonic fainting goat

too. much. information. (source)

One of the hardest lessons for me to learn back when I was working at the shelter was that adopters can only take in so much information at once. I wanted to tell them EVERYTHING they might ever need to know right then, while I had them in my clutches sight. So I would start burying them in information: health and medical needs, behavior and training advice, favorite toys, treats, tools, books, what the dog’s poop looked like, and a brief history of how man domesticated the dog.

What they wanted was to get their hands on the dog in front of them and experience it for themselves. They could only absorb a tiny smidgen of what I was saying.

So, I learned to tell them just the most important information and then put a cork in it. This was excruciating. Cutting to the chase is not my strong suit (see: this blog). But I knew that if I wanted them to hear the really important bits, I had to cut back on what I said overall.

Avoid overloading your listener. They don’t need to know everything all at once. Try to let the newbies – whether they’re new dog owners or new to a challenging experience or an animal welfare issue –  get their footing before you slam them with everything you know.

Keep it simple, give them a few concrete actions steps, and send them home with stuff to read later. Patricia McConnell says so. If the situation allows for it, make yourself available for a follow up. The follow up is important because…

Personal Experience is King

“There are three kinds of men. The ones that learn by readin’. The few who learn by observation.
The rest of them have to pee on the electric fence for themselves.”
― Will Rogers

I have to pee on the fence. So do many adopters, clients, advocates, and probably your uncle Larry too.

We learn by doing and we’re not the only ones. Remember learning to drive?  No matter how good the manual may be, it’s not the same as actually driving a car. Once you have some time behind a wheel, then the manual suddenly makes a whole lot more sense. Oh, you think as you hit your first patch of black ice, that’s what skidding feels like. Which way do I turn the wheel again?!

It helps to acknowledge this need for experience, so you can let go a little.

At the shelter I learned that people needed to experience living with the dog before they could truly make sense of the resources they’d received.

Before: it was me yammering at them while their brains were hijacked by shmoopy-faced dogs. What I was saying couldn’t compete and didn’t feel relevant in that moment.

After: they had experienced the shmoopy-faced dog taking a dump on their rug and it became real (and smelly). They could put what I had said about house-training into context. It was suddenly personal, relevant, and really believable!

Once I understood this need for experience, I did two things: I incorporated hands-on learning during the adoption counseling (ex: I would have them put the harness on the dog themselves to learn how it fit) and I made myself available for help after they brought the dog home.

Is that lady saying you need to crate train me? She's crazy. I'm perfect and I never poop.

Is that lady saying you need to crate train me? Don’t listen. She’s crazy. I’m perfect and I never poop.

Until we’ve experienced something for ourselves and figured out how it’s relevant to us personally, it’s tough for us to understand something new or believe it to be true. There’s a kinesthetic learner in all of us.

That’s why it’s such an a-ha moment when someone lives with a reactive dog for the first time. Suddenly, they understand everything anyone has ever yelled at them, like “my dog needs space!” because now they’re living the DINOS-dream for themselves. It wasn’t real until then. Personal experience is king.

I don’t mean to say we shouldn’t try to help others understand things in advance. Anyone who is a little further along in the journey should try to put down gutter bumpers to help newbies do the right thing and prevent anything truly bad or dangerous from happening. But we also have to accept that people need room to do some learning on their own. Which means that mistakes are inevitable…


Help them Save Face

“At the end of the day people won’t remember what you said or did, they will remember how you made them feel.” ― Maya Angelou

When people make mistakes, your job (if you want them to learn anything) is to protect their dignity. Help them save face, so they’ll stay in the conversation.

In other words, try not to shame the shit out of them. If you do, you’ll lose them in a heartbeat.

Years ago I met my now-BFF while she was working in a Philly pet store that sold only very high quality food. The brand my family had fed my childhood dog (it rhymes with Defiance Riot, which is also the name of my imaginary hardcore band) wasn’t for sale. I mentioned that the food must have been OK, since we bought it from our vet.

My friend, who probably wanted to vomit all of her holistic health and nutrition knowledge at me, simply said, “Yeah, it’s not so great.” And she causally pointed to a book Food Pets Die For, if I was interested in learning more. The book was also her way of saying, it’s not just my opinion. Check out this expert.

Her super laid back brilliance allowed me to absorb this surprising new knowledge while maintaining my dignity. I was privately embarrassed that I knew so little about dog food. My friend, who wanted me to learn more, helped me to see where I had room to improve in such a generous way. She didn’t put me on the defensive. Instead, she opened the door a crack and gently suggested I take a look.

And I did, because I didn’t have to admit I was an idiot in order to do it.

So hard to do, isn’t it? I know. But we have to remember this isn’t about us showing off how much we know or how skilled or smart we are about a topic. It’s about helping someone else feel comfortable enough to check out what’s on the other side of the door.

Help others save face when they share something that you may not agree with or when they make a mistake.

If you blast them with negative information – telling them how wrong or dumb they are or how horrifyingly awful that product/trainer/idea is that they like – you’ll run the risk of shutting them down in embarrassment and shame. It doesn’t matter how right you are, if the person you were trying to reach has left the conversation because they hate they way you’ve made them feel.

I’m still learning how to do this, btw. It is hard.

side note: Have you guys heard about “spontaneous trait transference“? That’s the phenomenon where people spontaneously and unintentionally associate what you say about other people with you yourself. So if you’re talking about a certain dog trainer or co-worker’s negative qualities, guess what? The people listening are associating those negative qualities with you. It works in reverse too, thankfully.

Small Steps Deserve Big Cheers

“Nine tenths of education is encouragement.” Anatole France

So you’ve got someone who’s listening? Cool. Here’s my favorite way to keep people interested in learning: Be a cheerleader. Pom poms are optional, but kind of awesome.

Celebrate whatever it is that you want them to do more of – no matter how small – and build the foundation of a genuine and positive relationship with your adopters, clients, friends, and neighbors (maybe even your adversaries!). When people feel good, they stay engaged.

Don’t wait for them to get it all right before you start celebrating their accomplishments. Remember these words, spoken by the great sage Bill Murray in What About Bob?:  Baby steps.

Small steps deserve big cheers. Even if you’re dying for them to speed things up and get to the other side, keep rooting them on if they’re headed in the right direction (p.s. they may never get to the other side, so try to accept that not everyone will do things exactly as you do). They’ll appreciate your support and encouragement. It will make them feel good about themselves and their choices. And that will help them stay motivated to continue, even if things get more challenging. They may even allow you to continue on the journey with them.


“I feel good, I feel great, I feel wonderful.” – Bob

There’s tons more advice out there about how to effectively share what we know, but those are my guiding nuggets. The truth is that I still fail at all four of these steps all the time. But I’m always trying to improve, because every once in a while I really want to help someone learn something new or useful. I bet you do too.

So consider how you’re sharing what you know. If you don’t, you might get pegged as the Crazy Dog Lady. That’s an easy way for others to dismiss all the great stuff you have to share. And that would be a bummer for the dogs. They need you!

Accepting Reality: I’m a Crazy Dog Lady

Well, it finally happened. Today I officially became a Crazy Dog Lady.  I’ve been teetering on the brink for years, but this afternoon I went ahead and jumped the shark.

Picture this: There I was, driving down the road with Mr. Dog Walker (aka the Snow Ninja).  I looked over to the right as we cruised by a sweet little house that we’ve passed before. Once or twice, I had spotted an old black Lab lying out in the driveway of this house, sunning himself.

Today as we approached the house I spotted my friend again. Thinking of him enjoying this sunny day, warming his senior bones on the blacktop, I felt my heart swell up a little.

“Aw, look,” I said to Mr. Dog Walker, “I love that dog.” I pointed towards the driveway as we passed in front of the house.

Mr. Dog Walker looked at the driveway and looked back at me. He was looking at me like he thought maybe I was having a mild stroke.

One glance at his face and I knew I had done something weird. Again. Let’s face it, I see this look on his face a lot.

So I slowed down and looked more closely at the dog, lying there in the warm mid-day sun. And to my utter horror I realized that this dog, the one who I thought was taking a peaceful snooze was actually a…

wait for it…




A duffle bag.

A black gym bag, if you will.  Some discarded luggage behind a parked car in a driveway.


Yes, there had been a dog there in the past. But not today. My crazy dog lady brain had taken one look at this slouchy duffle bag and transposed the body of a resting dog.

Not only had I seen the dog instead of the bag, but I was moved by this bag. The sight of this bag at rest had made me feel all warm and fuzzy.

I was touched by a duffle bag.

black duffle bag

“Oh ha! It’s a bag,” I said to Mr. Dog Walker who was now laughing partly at me, partly in fear of me.

“There was a dog there before. I swear.”

Right. Like it mattered.

In one brief moment I had rocketed over the line from: Professional Dog Lover to Crazy Dog Lady. The kind of dog nut that sees dogs everywhere and in everything. The kind of person that is moved to the brink of tears by the sight of a Lab-shaped duffle bag “napping” in the sun.

Oh man. The first step is admitting you have a problem right?

So where do I register? Is there a certificate that I should apply for, so that I can make my new status as a Crazy Dog Lady official? Will the DMV stamp a turd-shaped stencil over my photo? Do I register with local law enforcement to warn them of who they’re dealing with if they encounter me on the loose?

Really, I do feel like I earned at least some sort of official acknowledgement.

I certainly reached a new level of…something.

Should I add CDL to the end of my name? Jessica Dolce CDL (Crazy Dog Lady).  Or like dog trainers, it could be CDL-KA for Crazy Dog Lady – Kraziness Assessed.

Maybe this was meant to be and I should roll with it. I can take inspiration from the “Lab” that changed it all aka my Heart-Duffle.

We recently bought some land, with a barn. Perhaps it’s time for me to open my own rescue. I could start by taking in small purses from last season. Maybe a clutch or two. Then move on to unwanted messenger bags, moldy gym bags, and backpacks. If I can secure 501c3 status, I might be able to raise funds to support a sanctuary for unwanted steamer trunks and unclaimed luggage.

They could live out the rest of their days in my fenced in yard, sitting in the sun, and capturing the eye of other Crazy Dog Ladies who drive by my house.

Sigh. Welcome to my new reality.

I mean well, I swear.

Yours Truly,

Jessica CDL

The Nose Knows: State Farm’s Arson Dog Program

Did you know that Maine is home to the State Farm Arson Dog Program? Me neither! That’s why I was beyond excited when I got a rare invitation from Heather Paul of State Farm to observe the program in action. Let’s go check it out together!

First, some basics: The State Farm Arson Dog Program was established with direction from the Maine Criminal Justice Academy.  There are only two ways to become a certified Arson Dog. One is through the State Farm program in Maine and the other is the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF).

From State Farm, “To help combat arson fraud and increase community awareness of the problem, State Farm has been providing financial support for the acquisition and training of an arsonist’s worst nightmare: accelerant detection canines, better known as the arson dog. Since 1993, the State Farm Arson Dog Program has put more than 300 dogs and their partners to work in 44 states, the District of Columbia and three Canadian provinces.

Arson dogs are trained to sniff out minute traces of accelerants (gasoline, lighter fluid, etc.) that may have been used to start a fire. Each arson dog works and lives with their handler, a law enforcement officer or firefighter trained to investigate fire scenes. The canines and handlers are required to complete four weeks of training in Maine, training every day during those four weeks. The intensive training school is led by Paul Gallagher, Owner and Head Trainer of Maine Specialty Dogs.”

State Farm Arson Dog Spring Training 2013

State Farm Arson Dog Spring Training 2013

I was invited to observe one day of the 2013 Spring training session. Here’s what I learned:

Arson dogs are fast: The teams can work an entire scene in less 30 minutes. It can take humans days to do what a dog does in minutes.

Arson dogs are accurate: At best, humans can make educated guesses about possible accelerant use and will need to collect an average of 20 samples to send off to a lab for testing. With an arson dog, their nose narrows down the guess work and they wind up taking 3 samples on average.

Arson dogs save time and money: Fewer (but better) samples saves money at the lab. The dog’s work speeds up investigations and provides for a higher conviction rate. Often, arson dog teams are brought in to rule out an arson. This allows the claim process to move forward more quickly.

Arson dogs know how to work a crowd:  At a fire scene, the dogs are encouraged to mingle with the crowds and give them a good sniff. If the arsonist is in the crowd watching (a common phenomenon, especially with kids aka “firebugs”), the arson dogs will alert to smell the accelerant on their clothes, shoes, or body. The dogs may be brought in during a suspect’s questioning to do a sniff as well. And the dogs also make appearances in courtrooms when their handlers present evidence (which may include the dog’s training, experience, and the procedure followed at the incident in question).

Arson dogs are unbiased: The dogs just stick to the truth. If there’s an accelerant present, they alert. The dogs are simply communicating that something is there (or not there), without any personal basis or judgement.

Arson dogs are valued members of their communities: In addition to averaging 90 fires a year, in their off hours, Arson Dog teams head out into their community to teach fire safety and prevention to kids. These local heroes even get to strut their stuff in parades.

The handlers love working with their dogs: Being a part of an Arson Dog team is no small commitment. Once an arson dog is certified and placed with a handler, he or she works every day of the year and must be recertified annually. Handlers make a five year commitment to working with their dogs. Most of them stick around a lot longer!

The handlers live and work with their dogs 24-7.  It’s a deep bond. One handler, Assistant Chief Steve Gallagher of the Chillicothe Ohio Fire Department, chose to retire from arson investigations when he lost Winchester, his partner of 11 years. He just couldn’t imagine working scenes without his dog. Lucky for Chillicothe, Steve was at the Spring 2013 training with his new partner Gunther. This is a man who loves the work and the dogs too much to stay away.

Assistant Chief Steve Gallagher and K-9 Gunther with the Chillicothe Fire Department (photo credit: State Farm)

Assistant Chief Steve Gallagher and K-9 Gunther with the Chillicothe Fire Department (photo credit: State Farm)

The day I visited the dogs were doing searches in a structure set up to look like a fire scene – complete with terrifying mannequins lying around looking like they just ran out of a burning mall.

Arson Investigator Mitch Kushner and K-9 Zoe with the Illinois State Fire Marshal's office

Arson Investigator Mitch Kushner and K-9 Zoe with the Illinois State Fire Marshal’s office

Before each team entered the building the instructors placed finds among the rooms and marked each spot with a chalk “S”:

state farm arson dog training

S marks the spot

The teams entered one at a time and the dogs went to work.  The encouraging word “Seek, Seek, Seek” was all I heard as the handlers allowed the dogs to work the scene.

Just like in an amateur nose works class, the handler doesn’t direct the dog – they don’t pull on the leash – they let the dogs do the work. The handlers might tap on the walls or floor to engage the dogs, but they never tap the evidence itself. The handlers keep their feet moving, watch the body language of their dogs, and allow the dogs time to work.

state farm arson dog training

Special Agent Brett Ellis and K-9 Pippa with the Colorado Bureau of Investigation

When a dog detects the accelerant they alert by sitting.Then the handler swoops in and rewards them with a handful of kibble and praise.  The dogs were so pleased with themselves!

state farm arson dog alerts

Pippa sits to alert and gets her reward

The dogs, who had received training before being placed with their handlers in the Spring camp, knew what they were doing. The training was primarily for the humans. So if a handler struggled, the instructors reminded them to be patient, let the dogs do the their jobs, and to reward them big time when they alerted. It was hard work – these guys were sweating – but the dogs were having a great time and seemed to know that the newer handlers would eventually have the coordination and skills to keep up with them!

After they leave the training programs, the teams continue training together every day to keep their skills sharp. Everything they do is recorded in detailed training logs, including how much the dogs eat. That’s because the dogs get all of their food fed to them by hand, during their multiple training sessions per day. Until the dogs retire, they’ll never eat out of a bowl.

By the way, this type of feeding and training routine makes going on vacation pretty much impossible for the handlers. Unless they’ve trained a secondary handler to feed and train the dogs while they’re away, the handlers stay put.  Like I said earlier, this is no small commitment.

Deputy Chief Barry Overman and K-9 Ranson with the Elizabeth City Fire Department

Deputy Chief Barry Overman and K-9 Ranson with the Elizabeth City Fire Department (photo credit: State Farm)

As for the dogs themselves, both the ATF and State Farm prefer Labradors or Lab-mixes for their programs. One reason they choose to work with Labs is public perception. If a Shepherd-type dog were to walk into a crowd at a fire scene, people may suspect that the dog is working for law enforcement and leave. But a Lab? People – including arsonists – are more than happy to let a Lab approach them, without ever suspecting that the Lab is searching them for clues!

Guide dog training “dropouts” are favorite candidates for arson detection work. Generally, it’s the guide dog with too much prey drive or one that’s too focused on food that makes the switch from service to arson work. The dogs need to be very high energy. It’s the kind of dog that may be considered a challenge by the average dog owner.

Occasionally, State Farm is able to pull a shelter dog for the program. But why not more? When I asked Paul Gallagher about this he explained that in the past, animal shelters haven’t been very enthusiastic about releasing their dogs to the program. Again, it’s a perception issue. The shelters perceive that all law enforcement-related agencies train their dog using force (even though that’s not the case with Arson Dogs), and some aren’t comfortable signing the dogs over. As a former shelter worker, I have to admit that I hope that changes, so that more shelter dogs might find their way into this amazing program.

Special Agent Brian Wright and K-9 Gunner with the South Carolina Law Enforcement Division (photo credit: State Farm)

Sitting to alert. Special Agent Brian Wright and K-9 Gunner with the South Carolina Law Enforcement Division (photo credit: State Farm)

Beyond watching the dogs and handlers work, what I found interesting was State Farm’s commitment to the program. State Farm covers the cost of training each dog (tens of thousands of dollars) for fire departments and other public entities around the country. The dogs go where the need is, not necessarily where State Farm writes polices. For example, they’ve trained dogs to work in British Columbia, where they don’t even offer insurance.  This program is a real investment in our communities and I have to admit, it makes me proud to be a State Farm customer*.

It was a real pleasure to spend the afternoon with these dedicated, compassionate, hardworking guys. It’s a joyful thing to watch working dogs do what they do best, all while bonding with their new handlers.  And it was cool knowing that each team was just a few weeks from heading to their new homes, where they’re all destined to become local heroes.

Here in Maine one of the State Farm teams, Dan Young of the Maine State Fire Marshal’s office and his dog Shasta, were on the scene during a recent string of fires not far from my town. Having just seen the program in action, I was so glad to know they were there, using that amazing nose to help keep our communities safe.

To learn more about Arson Dogs or to find our how your agency can apply for the program, please visit the State Farm website. You can see more photos from the Spring Training here. 

*This blog is not a paid endorsement. I received no compensation for writing about the State Farm Arson Dog program.

10 Signs The Other Person’s Just Not That Into You (or Your Dog)

It’s Dog Bite Prevention Week again and lots of good lessons about understanding dog body language are being shared. We all need to learn dog body language.  Life would be grand if everyone understood and respected what dogs are trying to tell us.

But have you noticed that some humans pretty much stink at understanding human body language…or even spoken language (aka “language-language”)? Maybe we’re expecting a lot of  those folks to ask that they become fluent in dog body language. For them, we might need to start with some same-species tips. This one is for them:

Hello humans. Many of you love meeting new dogs and people while you’re out walking the dog. That’s neat!

But here’s the thing: some people just aren’t that into meeting you or your dog. It really doesn’t have anything to do with you. You’re awesome. It’s just that some of us prefer solo time when we’re out walking. Not every dog can socialize on walks. Some dogs need a little space to stay safe and healthy and don’t want to be approached.

In other words: there are people who don’t want to say hi, even if you and your dogs are super friendly.

But how will you know who’s down for a jam session with you and your pup? All you have to do is pay attention to the person holding the leash. They’ll let you know.

Here are 10 clues that the other person’s just not that into you or your dog:

Clue #1:  A furrowed brow (also known as the “11”) in between the eyebrows. This indicates annoyance. Or that your brights are on.

Bonus Clue: There are some people who can’t warn you off this way because of Botox. Tricky, right?

Photo credit: Emery Co Photo (Some rights reserved: Share Alike, Attribution)

Clue #2: Eyes that are wide open are a sign of fear or shock. The only time a person is shocked in a good way is when they find money. Are you a bag o’ cash? Then keep on going.

Also, notice the open mouth.

Are words coming out? If so, listen to them. They may be saying something important such as, “Please stop. My dog needs space.”

Photo credit: Chapendra (some rights reserved: attribution, non-commercial)

Clue #3: If you heard words, but are still not sure what they mean, look at their face again. People who are horrified that you’re not listening to them may look like they accidentally got wet cat litter in their mouths.

If you think this expression means, “Let’s get a man-pedi on Friday after work!” you are mistaken.

Photo credit: Sean Dreilinger (Some rights reserved: share alike, attribution, non-commercial)

Clue #4: Nope. Still not psyched to see you and your dog.

Photo credit: CapturingJenna (some rights reserved: share alike, attribution, non-commercial)

Clue #5: Words spoken at a normal volume are often misinterpreted. Is that other person making a joke? Is it Opposite Day? No. 

If ignored, many humans will shout. Do you see the fillings in their back molars? This is a sign to retreat. You may compliment them on their dental work, but only from a distance.

Buster Benson:

Photo credit: Buster Benson (some rights reserved: share alike, attribution)


Clue #6: Still not sure if they want to hang out or not? That’s when a good detective of human body language looks at the person’s hands. 

When a person’s requests are ignored and they feel trapped, some humans may go nuts and start to pull out their hair. Or punch you in the crotch.

Photo Credit: B. Cymet (some rights reserved: attribution, non-commercial)

Clue #7: Wait, there’s more! Keep looking at their hands. Do you see a palm? If the other person raises their hands, showing a flat open palm, it means “Stop!”

It does not mean “How long is my life line?”

Photo credit: Steven Snodgrass (some rights reserved: attribution)

Clue #8: Finally, if you’re looking at the back of a person they are now ignoring you. They can still hear you. They aren’t turning around because they don’t wanna. 

If you see a person’s back while they are running away, do not follow them no matter how friendly you and your dog may be. 

Accept that this fleeing human is not your new BFF.

Photo Credit: StarMama (some rights reserved: attribution)

Clue #9: Let’s put it all together now. This person’s body language says, “Leave me and my dog alone!”

Or possibly, “Do you know who got eliminated on The Voice last night? I’m rooting for Team Shakira!”


Photo Credit: Bo47 (Some rights reserved: share alike, attribution, non-commercial)

Clue #10: Don’t worry nice folks with dogs! There are plenty of people that want to hang with you and your dogs. Like these dudes. This is the loose body language of people who want you to know that they give out free hugs. So bring it on in, nice and close. These are your people.

Photo credit: PJ Baldes (some rights reserved: attribution, non-commercial)

Want some real thoughts on how to prevent dog bites and make our communities safe and enjoyable for everyone? Check out my real PSA: Ask First! and learn more about how being respectful and responsible is super cool. Really, all the cool kids are being polite these days.

p.s. If you’d like a little help telling the world that your dog needs space, there are all kinds of nifty items to check out here. 

Stop Caring What Others Think and Stand Up for Your Dogs

It’s almost dog bite prevention week, so I want to talk to you guys about one of the keys to reducing dog bites (as well as making life better for your dogs all around):

You need to stop caring what anyone else thinks about you and your dog.

If you do this, you will free yourself up to make better choices on behalf of your dogs. When you make better choices, you are setting your dogs up for success in our crazy world. And when you do that, they are less likely to get into trouble which they will wind up paying for big time.

Here’s what you need to do:

1. Stand up for your dogs. Be assertive in protecting your dog’s physical and mental health, as well as the safety of those around them. 

2. When you’re not sure if your dog can handle something, always err on the side of caution. Choose management over “I don’t know, so let’s find out!”

Dogs need us to do both of these things more often, so that they don’t feel like they need to take matters into their own hands teeth.

Obviously, dogs need lots of other things from us too: socialization, training, proper management, and a never ending supply of peanut butter that they can roll around in like it’s a canine version of that scene in Indecent Proposal. People also need to learn how to read their dog’s body language,  understand stress and fear, and not screw their dogs up in general. But we’ve covered that before, here and all over the web.

What I’m talking about now doesn’t really have all that much to do with the dogs. It’s about us humans and how uncomfortable many of us are with being forceful, direct, and making unpopular choices that we’re afraid will make people not like us. This is causing some problems for our dogs.

Too often we choose not to speak up for our dogs, even as things take a weird turn. We recognize that our dog is uncomfortable with the hyper kids running circles around them. We suspect that the unfamiliar dog approaching our dog isn’t as friendly as their owner is claiming. We don’t know if our dog is ok with the cleaning lady entering the house while we’re gone. But we allow it anyway.

We allow our desire to be perceived as friendly or nice or easy going to override our own gut instincts or what our dog is trying to tell us. Our desire to be liked – to avoid being seen as unfriendly or rude or “bitchy”  – is powerful stuff.

It’s so powerful, that humans will choose to ignore their own instincts and proceed into potentially dangerous scenarios, just so they don’t make a bad impression.

Gavin de Becker, author of The Gift of Fear, says that unlike other living creatures, humans will sense danger, yet still walk right into it. “You’re in a hallway waiting for an elevator late at night. Elevator door opens, and there’s a guy inside, and he makes you afraid. You don’t know why, you don’t know what it is. Some memory of this building—whatever it may be. And many women will stand there and look at that guy and say, ‘Oh, I don’t want to think like that. I don’t want to be the kind of person who lets the door close in his face. I’ve got to be nice. I don’t want him to think I’m not nice’.” More on that here. 

If we’re willing to walk right into a metal box with a stranger that totally scares us just so we won’t be seen as rude, imagine how difficult it is for many people to be assertive on behalf of their dogs with nice folks at the park, their neighbors, visitors, family, and friends. We’re willing to deny our fear around murderers. It’s no wonder we’re not comfortable speaking up for ourselves around people we pass on a dog walk.

The problem with our discomfort is that dog bites often happen when we are:

1. In denial about our dog’s limitations and/or their behavior issues. To be a good advocate for them, dogs need you to see them as they are, in the present.

2. We know their limits, but we still hesitate to take action.

And the flip side of suspecting or knowing your dog has issues and not speaking up is:

3. When we are in complete denial that our “good” dogs would ever bite someone.

Number 3 is a whole blog in and of itself. This blog is really about the first two points. But I’ll sum up #3 real quick for good measure:

All dogs have the potential to bite. ALL of them. Breed, size, age, zodiac sign – doesn’t matter. Push any dog hard and long enough or in just the right way (You mean it’s not OK for my 2 year old to crawl into my “good” dog’s crate while he’s sleeping?) and they run out of options and will bite. So don’t push any dog’s luck. Don’t allow them to be treated roughly or inappropriately or fail to properly supervise them because they’re such “good dogs.” Your dog needs you to stop thinking they’re a robot with no limits and respect their boundaries. Don’t fool yourself. Your dog will appreciate it if you help them out by setting them up to be good.

When we let dogs bite, the dogs pay for it. They might hurt a person or another dog or get hurt themselves. They might cause your home owner’s insurance to drop you and then you can’t keep your dog. They might be declared dangerous. They might make the news and inflame the public into calling for a ban on all dogs that look like your dog. They might be taken from you and euthanized.

Dog bites aren’t the only consequence, of course. When we don’t step up other not-so-great stuff happens, like we put our dogs into situations that make them stressed and miserable. Or they have a bad experience with another dog and then they become a DINOS. But this post isn’t about dog behavior. It’s about us and our malfunctions.

Sometimes, we have to step out of our comfort zone in order to be effective advocates for our dog’s safety and health. Do not let others pressure you. Stop caring what anyone else thinks and just do what you know is right for your dogs.

Channel your inner Ron Swanson:

ron swanson

Now, I recognize that there are things that happen that are beyond our control. Also, I understand that sometimes we genuinely think we’re making the right choice and it turns out to be the wrong one. And of course, I want you to socialize, train, and do new stuff with your dogs, which means that inevitably there will be goof ups. I get it. That’s life.

What I’m talking about here is when you’re hesitant to do what you know needs to be done or when you’re afraid to err on the side of caution because you think it’ll make you look like a “square.”

So here’s what I’m going to do. I’m going to give you all permission to stand up for yourselves and your dogs. You have to do it. Your dogs need you to do it.

The next time someone tries to force themselves or their dog onto your dog, you’re going to boldly step in front of your dogs and say “STOP.”  Say it like you mean it. Then drop the mic and walk away.

The next time someone comes over to your house and you’re not sure if your dog will be OK with them, you’re going to put your dog in another room or in their crate or on a leash.  When your friend visits with their little kids or the landscaper needs to use your bathroom or the police* bangs on your door, you’re not going to hold your breath and see what happens.  You’re going to tighten up your core muscles and say, “Please wait while I put my dog away.” When they say, “It’s OK, I love dogs”, you will hold your ground and follow through with the plan.

And the next time you’re at the vet or the groomers and you don’t like the way they’re handling your dog, you’re going to say, “We need to do this another way.”I struggled with this one. But I’m over it now. Same thing goes for trainers. If you don’t like they way a trainer is working with your dog, you’re going to say, “Thanks, but we need something different.”

Yes, the other person may say nasty things to you or about you. They might call you a “bitch.”  I want you to not care. Because in that moment what you really are is your dog’s hero. You just took their well-being into your hands and acted with conviction. You made the right choice and they’re safe because of you. Bravo.

And who cares what people call you?  As my future BFF Tina Fey says, “Bitches get stuff done. Bitch is the new black

Tina Fey

Look, the other person will get over it. They might not even care at all. For them, the discomfort of dealing with hero-you won’t last long. Even if it does, even if your neighbors think you’re kind of stand-offish, it’s not rocking their world.  But for you, the consequences of not standing up for your dogs might be long-lasting and deep-cutting. Set those limits, then don’t give a hoot what anyone thinks about you.

p.s. There are other ways to set limits and not giving a crap what anyone thinks, like: if they need it, walk your dog with a muzzle on. You will get weird looks. But you don’t care, cuz you’re being Safety First.

Hey, I know this is uncomfortable for some of you. But I know you can do it because you love your dogs.

If it helps, I want you to think of me standing next to you, cheering you on as you stand up for your dog’s needs. I’m five feet worth of NJ/Philly-loud-talking-feistyness and I don’t give an eff about saying “No” to anyone if it means making sure my dogs don’t get into trouble or have a bad experience. So picture me there beside you the next time you need a boost. Know that every time you make that tough choice to stand for your up dogs, I’m yelling, “Rock Star!!” just for you.

Now go get ’em Tiger.

* You have the right to secure your dog before letting the police enter your property.  ALWAYS do it.

Want to give this blog to your clients or friends? Here’s a printer-friendly PDF version: Stand Up For Your Dogs

No Manners, Need Advice? Try Google, Not Me.

Hi there!

We’ve never met, but I have a dog with a ton of behavior and medical problems and I really need your help. I’m going to share three paragraphs of vague information that contradicts itself, and then ask you 82 questions. Also, my landlord won’t let me keep my dog. Can you help? I don’t want to give my dog up! And I also want to adopt a very specific kind of dog, but can’t find one at the shelters. Can you help me find a dog to adopt?  And btw my dog has diarrhea, a limp, and allergies. And I lost him. Can you help me find him and then recommend a good food? I love my dog!


Random Upset Dog Emailer

p.s. While you’re busy researching the answers and finding links to supporting resources, reaching out to your contacts in animal welfare, and writing a response to me, I’ll be Googling the answers. So by the time you respond to me, I won’t even bother writing back to acknowledge your thoughtful email.

p.p.s If you don’t answer me and I have to give up my dog/can’t afford medical help/buy a dog from a pet store instead of adopting/allow him to bite someone… I’ll probably blame you, because I asked you for help, but you didn’t get back to me. I’ll tell everyone how I reached out for help and you didn’t care enough to respond. You obviously don’t love dogs.  

Ask anyone who works with dogs and they’ll tell you: their inboxes are overflowing with requests for advice and assistance.  People want free help. That’s cool. We all need it at one time or another. No harm there.

That’s why Google exists.

But sometimes we skip Google and reach out to a person. When we choose to email another human being instead of searching online for the answers, we’re also making a choice to engage another person’s time and energy. That’s ok too.

But only if you appreciate it.

There are people who really do appreciate the helpful responses they receive. They write back with thanks, an update, and a virtual high-five to let us know that free advice from strangers rocks.  That kind of thing makes our day. We’re psyched we could help. But oftentimes, all we hear are crickets (or dogs snoring) on the other end of the interwebz. There’s no reply to our reply.

Here’s the thing: When someone takes time out of their life to offer assistance or answer your questions, they deserve thanks, at the very least. Choosing not to respond – leaving a helpful email dangling alone in the dark – makes those of us who are still answering emails feel like chumps.

It’s time consuming and often stressful to read and to respond to the many emails all of us get. Anyone with an email account understands how overwhelming email can be. We’re all drowning in comments, texts, Facebook messages….

But if you are considered an “expert” on any issue – in this case dogs – it’s likely that you’re not only receiving emails from friends, family, and co-workers, but also friends of friends, strangers who found your website, people who you went to middle school with who found you on Facebook, your dentist, and acquaintances of friends of strangers who found your name through an employee at the pet store. It winds up being a LOT of emails asking for help.

And most of us really want to help. Really we do. Being able to provide quality resources, point someone in the right direction, connect them to a local pro that can help, and assisting others is something that most of us are happy to do. We enjoy being a resource for others and sharing what we know.

We’re happy to do it…until we’ve written that 100th email that falls into the black hole of cyberspace. No response. No thanks. No time wasted on the other person’s end letting us know that our free, professional advice is appreciated.

Then we get real annoyed.  Like, I-want-to-write-you-back-one-more-time-and-call-you-a-rude-turd kind of annoyed.



Folks, the time is a-coming when no one is going to write back to anyone anymore. We just can’t take the abuse.

Here’s what’s going to happen one day:

Every single trainer, vet tech, advocate, dog walker, rescue and shelter worker, pet store owner, (fill in the pet professional here) is going to:

    • Start ignoring ALL the emails they receive requesting advice and help.
    • Send you an auto response with links you could have found if you took 5 seconds to Google your questions.  Then ignore your follow up questions.
    • Send you a PayPal link up front, so you can pay for the quality advice you’ve been receiving for free up until now. Many are already doing this (it’s called a “consultation fee”).

Combined with the sheer volume of emails we’re all getting, people with bad email manners are gonna blow it for everyone.

We don’t actually want you to stop reaching out for help. We WANT to help. We’re doing our best to get back to people who need a hand. We wouldn’t be in this business (or volunteering in it) if we didn’t want to make things better.

But damn.

We’re not bottomless wells. We’re people with a few jobs and poop that needs to be scooped (literally and metaphorically). Email eats every last morsel of our time. It’s actually kind of amazing that anyone writes back to anyone anymore.

So if you do get a response from someone, go on and throw us a “Thanks! You’re a Baller!” email and keep us from going over the email edge, ok? It’ll go a long way.

Here are a few specific ways we can all help each other out of the email apocalypse:

    • When someone responds to your email, write back thanking them for their time. Acknowledge them, even if the advice isn’t exactly what you had hoped for. They could have ignored you, but they didn’t.  Just let them know that you received the email and appreciate that they got back to you.
    • Or hire a professional to assist you with your needs. Pay for the advice you want.
    • But if manners aren’t your thing and you can’t afford to hire a pro: Use Google. You can’t hurt Google’s feelings. You can’t waste Google’s time. Ask all the questions you want, and then walk away. It’s ok to dine and dash on Google.

Hey, none of us are perfect and we’ve all dropped the ball on an email or ten, so no hard feelings. And we all need to be reasonable and realistic about just how much time we can expect any busy organization or individual to spend answering emails. For many groups, they wouldn’t be able to do the work we admire so much if they answered every email they received.

But it’s important to remember that when we do choose to engage other people in our search for help, we owe them a quick thanks when they respond. Just a few words to let the other human being know their time and thoughtful advice is worth more than the info found on a free search engine.

Note to all you lovelies that write to me: keep writing. I love hearing from you and I’m happy to help if I can. I may not get back to you right away, but I’ll try my best.