Archive for

May 30

Nose Work: Where Every Dog Is a Winner (Even the Naughty Ones)

Boogie and I just wrapped up a four week Nose Works class. For those of you that are new to Nose Work, here’s what it is, straight from the founders themselves:

“Inspired by working detection dogs, K9 Nose Work is the fun search and scenting activity for virtually all dogs and people. This easy to learn activity and sport builds confidence and focus in many dogs, and provides a safe way to keep dogs fit and healthy through mental and physical exercise.

K9 Nose Work starts with getting your dog excited about using his nose to seek out a favorite toy or treat reward hidden in one of several boxes, expanding the game to entire rooms, exterior areas, and vehicles. As your dog grows more confident with his nose, target odors are introduced, and competition skills are taught.”

Now you know. You can also check out this Bark video to see dogs in action.

Unlike the Nose Works class I took with Birdie, where there were other dogs present in the room, this session was set up for reactive dogs. Each dog had the room all to themselves while they worked.

My camera’s died mid-class, so I only managed to grab a few not-so-great photos (none of Boogie – wah!)

That’s my gal pal Truffle. Her dad is helping her get to the treats she discovered in this closed box.

Now that I’ve taken two basic level Nose Works classes with two very different dogs (one senior, one reactive) and with two very different groups of dogs, I would like to share the following with all of you:

You should do Nose Work with your dogs.

Here’s why:

1. Just about any dog can do it.

2. Just about any human can do it.

Allow me to expand.

Your dog can do Nose Work, even if they are:

Ancient
Lacking manners
Oblivious to recall
Reactive
Dog aggressive
Scared of people
Afraid of novel objects or places
Recovering from an injury
Not that into food
Really into food
Terrible on leash
Bursting with energy
Overweight
Blind
Deaf
Missing a limb
Missing an eye
Missing teeth
Missing their favorite episode of New Girl

You can do Nose Work even if you are:

A terrible trainer
Out of shape
Out of cash
Uncoordinated
Kind of quiet
Working with dogs in a shelter
Not that into leaving the house
Not sure if you even like doing dog stuff

That’s because Nose Work is all about having fun, no skills necessary.

Birdie hits the wrong end of the cone. No biggie. She’ll figure out that the food is hidden on the other side.

If you have a dog that you’re not able to do too much with – because of any of the reasons listed above – you can do Nose Work.

If you want to build a better bond with your dog, learn more about observing your dog’s body language, and enjoy watching dogs flex their natural abilities, you should check out Nose Works.

Here’s more about why this is the activity anyone can do:

For Nervous Nellie Dogs: Nose Work in a wonderful confidence builder for dogs that are afraid of novel objects and environments. Each week they’re slowly exposed to new things, can investigate at their own pace, and are rewarded for their bravery. Week one Boogie was afraid to put his head in the boxes. By week four Boogie was putting his head in cones, tunnels, bags, and anything else he could sniff around in. Like one of the normals!

For Reactive Dogs: This is an awesome way to let them cut loose in a safe, controlled environment. Those of us with reactive dogs are intimately familiar with feeling like failures. We show up for a class or a walk or a training session and our dogs lose their marbles and we go home stressed and sad. Not at Nose Works. Your dog will succeed at this. And honestly, I just can’t stress how important it is for reactive dog families to have successful, stress-free fun some times. It will bring some joy back into your relationship with your dog and give you a boost so you can face the tougher stuff together.

For Golden Oldies and Disabled Dogs: Nose Work is a way to try something new with your dogs that is physically low impact. They may be a little slower than the young whippersnappers in class, but it doesn’t matter because there’s no losing here. Birdie said it was almost as much fun as falling asleep in her recliner while listening to This American Life. She loved having a Girl’s Night Out with me and eating a lot of treats. Old and disabled dogs deserve to party too. YOLO, right?

For High Energy Dogs: This a great way to burn off that energy without exhausting yourself! It takes a lot of focus for the dogs to do Nose Work and they are tired at the end of class. Also good if you have trouble finding safe places to exercise your dogs – try adding Nose Works to your toolbox to help tire your dogs out.

For Shelter Dogs: Because shelter dogs are bored and stressed and need to have mental stimulation in order to stay sane while they wait to be discovered by an adopter. Because even if you have very few resources, you can find a volunteer who will hide treats (in the Shelter Director’s office if need be) and cheer on a homeless dog for a minute. Because you don’t need any skills to help the dogs do this, so just go do it.

For Broke Folks and Hermits: Even if cash is tight, you hate leaving the house, and/or there’s no place to take a class in your area, you can still do Nose Work. All you need are treats and boxes. Here are some tips for playing at home and some more help. And here are some other ideas for different scent games.

For People Who are Allergic to Dog Training: Here’s a little secret (just between you and me): I don’t like dog training. I’ll do it because I have to, but I don’t really enjoy it. I’d rather be at the library reading past issues of the New York Times Magazine. What can I say? I love dogs, I love playing with and walking them, but training makes me want to poke my eyes out. But I like Nose Work. Why? Because it’s an “obedience free zone” and your role, as the human part of the team, is to stand back and enjoy watching your dogs work. If they get stuck, you coach them using a happy voice and body movements. When the dogs discover the hide, you have a party to celebrate. I like coaching. I like cheering on dogs. I like Nose Works.

I bet most of you will too.

So go on and have a little fun with your dogs now, even if you’re struggling with training or behavior issues. Do something you can’t fail at for once. Everyone gets a gold star in Nose Work!

Will you tell me about your experiences with Nose Work in the comments section? Plus, check out these stinky Nose-Work-worthy Tuna Fudge treats you can make at home.

And check out the professional version of Nose Works…meet the Arson Dogs who use their noses to catch the bad guys!

May 22

18 Comments

10 Signs The Other Person’s Just Not That Into You (or Your Dog)

It’s Dog Bite Prevention Week again and lots of good lessons about understanding dog body language are being shared. We all need to learn dog body language. Life would be grand if everyone understood and respected what dogs are trying to tell us.

But have you noticed that some humans pretty much stink at understanding human body language…or even spoken language (aka “language-language”)? Maybe we’re expecting a lot of those folks to ask that they become fluent in dog body language. For them, we might need to start with some same-species tips. This one is for them:

Hello humans. Many of you love meeting new dogs and people while you’re out walking the dog. That’s neat!

But here’s the thing: some people just aren’t that into meeting you or your dog. It really doesn’t have anything to do with you. You’re awesome. It’s just that some of us prefer solo time when we’re out walking. Not every dog can socialize on walks. Some dogs need a little space to stay safe and healthy and don’t want to be approached.

In other words: there are people who don’t want to say hi, even if you and your dogs are super friendly.

But how will you know who’s down for a jam session with you and your pup? All you have to do is pay attention to the person holding the leash. They’ll let you know.

Here are 10 clues that the other person’s just not that into you or your dog:

Clue #1: A furrowed brow (also known as the “11”) in between the eyebrows. This indicates annoyance. Or that your brights are on.

Bonus Clue: There are some people who can’t warn you off this way because of Botox. Tricky, right?

http://www.flickr.com/photos/emerycophoto/3092372870/sizes/o/in/photostream/

Photo credit: Emery Co Photo (Some rights reserved: Share Alike, Attribution)

Clue #2: Eyes that are wide open are a sign of fear or shock. The only time a person is shocked in a good way is when they find money. Are you a bag o’ cash? Then keep on going.

Also, notice the open mouth.

Are words coming out? If so, listen to them. They may be saying something important such as, “Please stop. My dog needs space.”

http://www.flickr.com/photos/chaparral/1217286092/

Photo credit: Chapendra (some rights reserved: attribution, non-commercial)

Clue #3: If you heard words, but are still not sure what they mean, look at their face again. People who are horrified that you’re not listening to them may look like they accidentally got wet cat litter in their mouths.

If you think this expression means, “Let’s get a man-pedi on Friday after work!” you are mistaken.

http://www.flickr.com/photos/seandreilinger/527326068/sizes/o/in/photostream/

Photo credit: Sean Dreilinger (Some rights reserved: share alike, attribution, non-commercial)

Clue #4: Nope. Still not psyched to see you and your dog.

http://www.flickr.com/photos/jenna77/458620318/sizes/l/in/photostream/

Photo credit: CapturingJenna (some rights reserved: share alike, attribution, non-commercial)

Clue #5: Words spoken at a normal volume are often misinterpreted. Is that other person making a joke? Is it Opposite Day? No.

If ignored, many humans will shout. Do you see the fillings in their back molars? This is a sign to retreat. You may compliment them on their dental work, but only from a distance.

Buster Benson: http://www.flickr.com/photos/erikbenson/490822943/sizes/o/in/photostream/

Photo credit: Buster Benson (some rights reserved: share alike, attribution)

Clue #6: Still not sure if they want to hang out or not? That’s when a good detective of human body language looks at the person’s hands.

When a person’s requests are ignored and they feel trapped, some humans may go nuts and start to pull out their hair. Or punch you in the crotch.

http://www.flickr.com/photos/bcymet/3292063588/

Photo Credit: B. Cymet (some rights reserved: attribution, non-commercial)

Clue #7: Wait, there’s more! Keep looking at their hands. Do you see a palm? If the other person raises their hands, showing a flat open palm, it means “Stop!”

It does not mean “How long is my life line?”

http://www.flickr.com/photos/stevensnodgrass/3570379993/sizes/o/in/photostream/

Photo credit: Steven Snodgrass (some rights reserved: attribution)

Clue #8: Finally, if you’re looking at the back of a person they are now ignoring you. They can still hear you. They aren’t turning around because they don’t wanna.

If you see a person’s back while they are running away, do not follow them no matter how friendly you and your dog may be.

Accept that this fleeing human is not your new BFF.

http://www.flickr.com/photos/thestarmama/69575028/sizes/z/in/photostream/

Photo Credit: StarMama (some rights reserved: attribution)

Clue #9: Let’s put it all together now. This person’s body language says, “Leave me and my dog alone!”

Or possibly, “Do you know who got eliminated on The Voice last night? I’m rooting for Team Shakira!”

credit: http://www.flickr.com/photos/bo47/6087907898/sizes/l/in/photostream/

Photo Credit: Bo47 (Some rights reserved: share alike, attribution, non-commercial)

Clue #10: Don’t worry nice folks with dogs! There are plenty of people that want to hang with you and your dogs. Like these dudes. This is the loose body language of people who want you to know that they give out free hugs. So bring it on in, nice and close. These are your people.

http://www.flickr.com/photos/peterbaldes/3908166694/sizes/o/in/photostream/

Photo credit: PJ Baldes (some rights reserved: attribution, non-commercial)

Want some real thoughts on how to prevent dog bites and make our communities safe and enjoyable for everyone? Check out my real PSA: Ask First! and learn more about how being respectful and responsible is super cool. Really, all the cool kids are being polite these days.

p.s. If you’d like a little help telling the world that your dog needs space, there are all kinds of nifty items to check out here.

May 16

7 Comments

How Steve Martin Helps Me Deal With People Who Walk + Text

A couple of years ago I started encountering a new obstacle while I was out dog walking: people who walk right into me while they’re looking at their cell phones.

I don’t mean talking on their cells. I mean they’re looking down at their phones, texting, for entire block lengths. Maybe even miles. Not only are they not looking where they’re going, but people who are tweeting highlights from Teen Mom 2: The Reunion Special tend to weave a lot too. They’re hard to navigate around.

I’m not the only one who has noticed this new walking hazard. It’s gotten to be so bad that talking and walking and/or texting and walking made an appearance in the book “On Looking: Eleven Walks with Expert Eyes” in the chapter dedicated to taking a city walk with a blind woman (in order to experience the city through senses other than sight). Author Alexandra Horowitz writes, “I saw examples of cell-phone walkers weaving, violating the time-honored stay-to-the-right street rules. Most critically, they were not checking: they did not look up.” Horowitz’s blind walking companion shared that she had been in a number of full body collisions with cell phone users who did not look up in time to see her walking nearby (with her white cane!).

Sign from the Metropolitan Etiquette Authority

So back to my dogs walks: There I am, walking towards the phone-focused with my dogs and trying to avoid a collision by moving from one end of the sidewalk to the other. The weaving is all kinds of awkward, not to mention I look like I pounded a six pack of Zima in between dog walks.

Finally, I came up with a new, more effective approach. I just stop and stand still.

I wait until the person on the cell phone is a few steps away from bulldozing me and then I say, loudly, “LOOK UP!”

Which they do, because I just startled them so bad that their butt cheeks seized up.

Of course I only do this with dogs that are super people-friendly and with people who look like they’re not armed. If the dogs aren’t comfortable watching someone jump out of their flops, we just step right off the sidewalk and escape the cell phone zombies by walking in the street (with people who are doing the same thing with their phones, only they’re in cars**).

But I really do love the “Look Up!” moment and try to squeeze it in whenever I can. Just for funsies.

Not only is it effective, but every single time I do it, I think of Steve Martin in this scene from The Three Amigos and I laugh, laugh, laugh.

Please enjoy it here:

Almost everything I know about dog walking, I’ve learned from Steve Martin.

OK, maybe just this one thing.

**On a serious note: Today while dog walking I watched a woman driving the wrong way down a one way street in front of a hospital. She weaved around the cars coming straight at her, while I waved at her in an attempt to point out the huge “DO NOT ENTER” sign that she was passing. She didn’t notice. She was too busy looking down and texting.

We all need to stop texting and driving. In the past few years I’ve had to alter the way I dog walk because so many drivers are totally unaware of me and the dogs walking in crosswalks. People are driving with their heads in their laps. Most of us are guilty of doing this. We all need to stop thinking we’re the exception to the rule and can text and drive safely. We can’t. No one can. And we could wind up killing someone. Werner Herzog’s short file “From One Second to the Next” is a hard look at the consequences of our bad behavior.

Please be safe out there everyone. Look up!

May 10

107 Comments

Stop Caring What Others Think and Stand Up for Your Dogs

It’s almost dog bite prevention week, so I want to talk to you guys about one of the keys to reducing dog bites (as well as making life better for your dogs all around):

You need to stop caring what anyone else thinks about you and your dog.

If you do this, you will free yourself up to make better choices on behalf of your dogs. When you make better choices, you are setting your dogs up for success in our crazy world. And when you do that, they are less likely to get into trouble which they will wind up paying for big time.

Here’s what you need to do:

1. Stand up for your dogs. Be assertive in protecting your dog’s physical and mental health, as well as the safety of those around them.

2. When you’re not sure if your dog can handle something, always err on the side of caution. Choose management over “I don’t know, so let’s find out!”

Dogs need us to do both of these things more often, so that they don’t feel like they need to take matters into their own ~~hands~~ teeth.

Obviously, dogs need lots of other things from us too: socialization, training, proper management, and a never ending supply of peanut butter that they can roll around in like it’s a canine version of that scene in Indecent Proposal. People also need to learn how to read their dog’s body language, understand stress and fear, and not screw their dogs up in general. But we’ve covered that before, here and all over the web.

What I’m talking about now doesn’t really have all that much to do with the dogs. It’s about us humans and how uncomfortable many of us are with being forceful, direct, and making unpopular choices that we’re afraid will make people not like us. This is causing some problems for our dogs.

Too often we choose not to speak up for our dogs, even as things take a weird turn. We recognize that our dog is uncomfortable with the hyper kids running circles around them. We suspect that the unfamiliar dog approaching our dog isn’t as friendly as their owner is claiming. We don’t know if our dog is ok with the cleaning lady entering the house while we’re gone. But we allow it anyway.

We allow our desire to be perceived as friendly or nice or easy going to override our own gut instincts or what our dog is trying to tell us. Our desire to be liked – to avoid being seen as unfriendly or rude or “bitchy” – is powerful stuff.

It’s so powerful, that humans will choose to ignore their own instincts and proceed into potentially dangerous scenarios, just so they don’t make a bad impression.

Gavin de Becker, author of The Gift of Fear, says that unlike other living creatures, humans will sense danger, yet still walk right into it. “You’re in a hallway waiting for an elevator late at night. Elevator door opens, and there’s a guy inside, and he makes you afraid. You don’t know why, you don’t know what it is. Some memory of this building—whatever it may be. And many women will stand there and look at that guy and say, ‘Oh, I don’t want to think like that. I don’t want to be the kind of person who lets the door close in his face. I’ve got to be nice. I don’t want him to think I’m not nice’.” More on that here.

If we’re willing to walk right into a metal box with a stranger that totally scares us just so we won’t be seen as rude, imagine how difficult it is for many people to be assertive on behalf of their dogs with nice folks at the park, their neighbors, visitors, family, and friends. We’re willing to deny our fear around murderers. It’s no wonder we’re not comfortable speaking up for ourselves around people we pass on a dog walk.

The problem with our discomfort is that dog bites often happen when we are:

1. In denial about our dog’s limitations and/or their behavior issues. To be a good advocate for them, dogs need you to see them as they are, in the present.

2. We know their limits, but we still hesitate to take action.

And the flip side of suspecting or knowing your dog has issues and not speaking up is:

3. When we are in complete denial that our “good” dogs would ever bite someone.

Number 3 is a whole blog in and of itself. This blog is really about the first two points. But I’ll sum up #3 real quick for good measure:

All dogs have the potential to bite. ALL of them. Breed, size, age, zodiac sign – doesn’t matter. Push any dog hard and long enough or in just the right way (You mean it’s not OK for my 2 year old to crawl into my “good” dog’s crate while he’s sleeping?) and they run out of options and will bite. So don’t push any dog’s luck. Don’t allow them to be treated roughly or inappropriately or fail to properly supervise them because they’re such “good dogs.” Your dog needs you to stop thinking they’re a robot with no limits and respect their boundaries. Don’t fool yourself. Your dog will appreciate it if you help them out by setting them up to be good.

When we let dogs bite, the dogs pay for it. They might hurt a person or another dog or get hurt themselves. They might cause your home owner’s insurance to drop you and then you can’t keep your dog. They might be declared dangerous. They might make the news and inflame the public into calling for a ban on all dogs that look like your dog. They might be taken from you and euthanized.

Dog bites aren’t the only consequence, of course. When we don’t step up other not-so-great stuff happens, like we put our dogs into situations that make them stressed and miserable. Or they have a bad experience with another dog and then they become a DINOS. But this post isn’t about dog behavior. It’s about us and our malfunctions.

Sometimes, we have to step out of our comfort zone in order to be effective advocates for our dog’s safety and health. Do not let others pressure you. Stop caring what anyone else thinks and just do what you know is right for your dogs.

Channel your inner Ron Swanson:

Now, I recognize that there are things that happen that are beyond our control. Also, I understand that sometimes we genuinely think we’re making the right choice and it turns out to be the wrong one. And of course, I want you to socialize, train, and do new stuff with your dogs, which means that inevitably there will be goof ups. I get it. That’s life.

What I’m talking about here is when you’re hesitant to do what you know needs to be done or when you’re afraid to err on the side of caution because you think it’ll make you look like a “square.”

So here’s what I’m going to do. I’m going to give you all permission to stand up for yourselves and your dogs. You have to do it. Your dogs need you to do it.

The next time someone tries to force themselves or their dog onto your dog, you’re going to boldly step in front of your dogs and say “STOP.” Say it like you mean it. Then drop the mic and walk away.

The next time someone comes over to your house and you’re not sure if your dog will be OK with them, you’re going to put your dog in another room or in their crate or on a leash. When your friend visits with their little kids or the landscaper needs to use your bathroom or the police* bangs on your door, you’re not going to hold your breath and see what happens. You’re going to tighten up your core muscles and say, “Please wait while I put my dog away.” When they say, “It’s OK, I love dogs”, you will hold your ground and follow through with the plan.

And the next time you’re at the vet or the groomers and you don’t like the way they’re handling your dog, you’re going to say, “We need to do this another way.”I struggled with this one. But I’m over it now. Same thing goes for trainers. If you don’t like they way a trainer is working with your dog, you’re going to say, “Thanks, but we need something different.”

Yes, the other person may say nasty things to you or about you. They might call you a “bitch.” I want you to not care. Because in that moment what you really are is your dog’s hero. You just took their well-being into your hands and acted with conviction. You made the right choice and they’re safe because of you. Bravo.

And who cares what people call you? As my future BFF Tina Fey says, “Bitches get stuff done. Bitch is the new black”

Look, the other person will get over it. They might not even care at all. For them, the discomfort of dealing with hero-you won’t last long. Even if it does, even if your neighbors think you’re kind of stand-offish, it’s not rocking their world. But for you, the consequences of not standing up for your dogs might be long-lasting and deep-cutting. Set those limits, then don’t give a hoot what anyone thinks about you.

p.s. There are other ways to set limits and not giving a crap what anyone thinks, like: if they need it, walk your dog with a muzzle on. You will get weird looks. But you don’t care, cuz you’re being Safety First.

Hey, I know this is uncomfortable for some of you. But I know you can do it because you love your dogs.

If it helps, I want you to think of me standing next to you, cheering you on as you stand up for your dog’s needs. I’m five feet worth of NJ/Philly-loud-talking-feistyness and I don’t give an eff about saying “No” to anyone if it means making sure my dogs don’t get into trouble or have a bad experience. So picture me there beside you the next time you need a boost. Know that every time you make that tough choice to stand for your up dogs, I’m yelling, “Rock Star!!” just for you.

Now go get ’em Tiger.

* You have the right to secure your dog before letting the police enter your property. ALWAYS do it.

Want to give this blog to your clients or friends? Here’s a printer-friendly PDF version: Stand Up For Your Dogs

May 6

3 Comments

Pit Bulls and Puppies: Ken Foster and Traer Scott in Maine

Mainers we’ve got some special guests coming to town that you don’t want to miss!

This Saturday, May 11th, authors Ken Foster and Traer Scott will be holding a book signing at Fetch* in Portland from 1-3pm.

Be there.

Ken will be signing his most amazing book I’m a Good Dog: Pit Bulls, America’s Most Beautiful (and Misunderstood) Pet. Who should read this book? Anyone who loves pit bulls or knows someone who lives with one or is curious about the hype and even people that really don’t like them.

If you love pit bulls, this book will lift you up. If you are confused or afraid of them, it will help you to see them differently. You’ll begin to understand why so many people choose to share their lives with pit bulls and why we love them deeply.

It’s the kind of book that animal shelter workers and advocates have been giving to all their friends and family members for the past five months saying, “Please read this. This is why I do what I do!”

No matter who reads it, I double dog dare you not to close the book with a giant grin on your face.

So, yeah, I’m kind of psyched that Ken’s in town.

Ken also wrote my favorite dog book of all time, the award-winning memoir The Dogs Who Found Me. Oh, and he’s the founder of the Sula Foundation which promotes responsible pit bull ownership. He lives in New Orleans with his dogs and makes the rocking pit bull t-shirts (my fave is the Saints tee).

That’s the pit bulls, now here are the puppies:

Traer will be signing her latest book is Newborn Puppies: Dogs In Their First Three Weeks. It’s an up-close look at various breeds and mixes of puppies all between 1-21 days old. Squee!!

Traer is an award winning photographer and the author of several books on dogs including the bestseller Shelter Dogs. Full disclosure: I once burst into sad, but hopeful tears in the middle of Borders while reading Shelter Dogs. Traer’s photos are gorgeous and profoundly moving. Her photographs have been featured in National Geographic, Life, People, O, and many other publications. She lives in Rhode Island with her husband, daughter and pit bull (oops, we’re back to pit bulls!).

So stop by the event at Fetch this weekend and pick up two books that will make your heart happy. And if your mom is a dog lover, may I suggest both books make excellent last minute Mother’s Day gifts? Have these two sign their books to your momma!

I’ll be there, hanging out like the book nerd/dog geek groupie that I am.

And if you need one more reason to stop by, I hear there is a certain silver fox named Sargent that will be stopping by the store as part of his search to find the family of his dreams.

Here are the ‘tails:

Portland Maine

Fetch* 195 Commercial Street

Saturday May 11th

1pm-3pm

Oh and if you’re in the Boston area, you can catch Ken and Traer the following day, May 12th, at Fish and Bone with Lilly the Hero Pit Bull!

And double oh! If you’re not lucky enough to be in Northern New England this weekend, just buy the books online and have yourself a happy-fest read-a-thon when they arrive in at your house.

* Fetch has been renamed “The Fish & Bone”. Same store, same location, same ownership, new name!

May 3

35 Comments

No Manners, Need Advice? Try Google, Not Me.

Hi there!

We’ve never met, but I have a dog with a ton of behavior and medical problems and I really need your help. I’m going to share three paragraphs of vague information that contradicts itself, and then ask you 82 questions. Also, my landlord won’t let me keep my dog. Can you help? I don’t want to give my dog up! And I also want to adopt a very specific kind of dog, but can’t find one at the shelters. Can you help me find a dog to adopt? And btw my dog has diarrhea, a limp, and allergies. And I lost him. Can you help me find him and then recommend a good food? I love my dog!

Thanks,

Random Upset Dog Emailer

p.s. While you’re busy researching the answers and finding links to supporting resources, reaching out to your contacts in animal welfare, and writing a response to me, I’ll be Googling the answers. So by the time you respond to me, I won’t even bother writing back to acknowledge your thoughtful email.

p.p.s If you don’t answer me and I have to give up my dog/can’t afford medical help/buy a dog from a pet store instead of adopting/allow him to bite someone… I’ll probably blame you, because I asked you for help, but you didn’t get back to me. I’ll tell everyone how I reached out for help and you didn’t care enough to respond. You obviously don’t love dogs.

Ask anyone who works with dogs and they’ll tell you: their inboxes are overflowing with requests for advice and assistance. People want free help. That’s cool. We all need it at one time or another. No harm there.

That’s why Google exists.

But sometimes we skip Google and reach out to a person. When we choose to email another human being instead of searching online for the answers, we’re also making a choice to engage another person’s time and energy. That’s ok too.

But only if you appreciate it.

There are people who really do appreciate the helpful responses they receive. They write back with thanks, an update, and a virtual high-five to let us know that free advice from strangers rocks. That kind of thing makes our day. We’re psyched we could help. But oftentimes, all we hear are crickets (or dogs snoring) on the other end of the interwebz. There’s no reply to our reply.

Here’s the thing: When someone takes time out of their life to offer assistance or answer your questions, they deserve thanks, at the very least. Choosing not to respond – leaving a helpful email dangling alone in the dark – makes those of us who are still answering emails feel like chumps.

It’s time consuming and often stressful to read and to respond to the many emails all of us get. Anyone with an email account understands how overwhelming email can be. We’re all drowning in comments, texts, Facebook messages….

But if you are considered an “expert” on any issue – in this case dogs – it’s likely that you’re not only receiving emails from friends, family, and co-workers, but also friends of friends, strangers who found your website, people who you went to middle school with who found you on Facebook, your dentist, and acquaintances of friends of strangers who found your name through an employee at the pet store. It winds up being a LOT of emails asking for help.

And most of us really want to help. Really we do. Being able to provide quality resources, point someone in the right direction, connect them to a local pro that can help, and assisting others is something that most of us are happy to do. We enjoy being a resource for others and sharing what we know.

We’re happy to do it…until we’ve written that 100^th email that falls into the black hole of cyberspace. No response. No thanks. No time wasted on the other person’s end letting us know that our free, professional advice is appreciated.

Then we get real annoyed. Like, I-want-to-write-you-back-one-more-time-and-call-you-a-rude-turd kind of annoyed.

cartoon: savagechickens.com

Folks, the time is a-coming when no one is going to write back to anyone anymore. We just can’t take the abuse.

Here’s what’s going to happen one day:

Every single trainer, vet tech, advocate, dog walker, rescue and shelter worker, pet store owner, (fill in the pet professional here) is going to:

Start ignoring ALL the emails they receive requesting advice and help.

Send you an auto response with links you could have found if you took 5 seconds to Google your questions. Then ignore your follow up questions.

Send you a PayPal link up front, so you can pay for the quality advice you’ve been receiving for free up until now. Many are already doing this (it’s called a “consultation fee”).

Combined with the sheer volume of emails we’re all getting, people with bad email manners are gonna blow it for everyone.

We don’t actually want you to stop reaching out for help. We WANT to help. We’re doing our best to get back to people who need a hand. We wouldn’t be in this business (or volunteering in it) if we didn’t want to make things better.

But damn.

We’re not bottomless wells. We’re people with a few jobs and poop that needs to be scooped (literally and metaphorically). Email eats every last morsel of our time. It’s actually kind of amazing that anyone writes back to anyone anymore.

So if you do get a response from someone, go on and throw us a “Thanks! You’re a Baller!” email and keep us from going over the email edge, ok? It’ll go a long way.

Here are a few specific ways we can all help each other out of the email apocalypse:

When someone responds to your email, write back thanking them for their time. Acknowledge them, even if the advice isn’t exactly what you had hoped for. They could have ignored you, but they didn’t. Just let them know that you received the email and appreciate that they got back to you.

Or hire a professional to assist you with your needs. Pay for the advice you want.

But if manners aren’t your thing and you can’t afford to hire a pro: Use Google. You can’t hurt Google’s feelings. You can’t waste Google’s time. Ask all the questions you want, and then walk away. It’s ok to dine and dash on Google.

Hey, none of us are perfect and we’ve all dropped the ball on an email or ten, so no hard feelings. And we all need to be reasonable and realistic about just how much time we can expect any busy organization or individual to spend answering emails. For many groups, they wouldn’t be able to do the work we admire so much if they answered every email they received.

But it’s important to remember that when we do choose to engage other people in our search for help, we owe them a quick thanks when they respond. Just a few words to let the other human being know their time and thoughtful advice is worth more than the info found on a free search engine.

Note to all you lovelies that write to me: keep writing. I love hearing from you and I’m happy to help if I can. I may not get back to you right away, but I’ll try my best.

May 1

9 Comments

The Secret Life of Dog Catchers

When I came across the book, The Secret Life of Dog Catchers: An Animal Control Officers Passion to Make a Difference, I wasted no time in reaching out to the author Shirley Zindler to ask if she’d like to send me a copy for review. She generously did and when I got it, I gulped the book down in three fast sittings.

cover book

Shirley is an animal control officer in Northern California, and in addition to her demanding job, her family has fostered and rehomed more than 400 dogs. Wow-wee. She blogs for Bark Magazine, has competed in obedience, agility, conformation and lure coursing, and has done pet therapy. Shirley is one busy woman.

Over the years, I’ve had the privilege of knowing and working with a few fantastic Animal Control Officers (ACOs). In addition to their incredible skills (with animals and people), bravery, and professionalism, these good eggs have all had two things in common: endless compassion and a wicked sense of humor. Shirley has both in spades. In her book, she shares stories from the field and her home life that will make you tear up, bust out laughing, get angry and frustrated, and then get inspired. I suspect that Shirley feels all those things in the course of just a single day, judging by her heavy and varied case load.

Through it all – from comical calls in the middle of the night to heart breaking neglect cases and frightening stand-offs with criminals – Shirley’s stories reveal she’s one of those rare people that can stay positive despite the never-ending challenges that she faces. When the rest of us would be throwing in the towel, Shirley keeps going, and then writes about her experiences so that we get to walk in her capable shoes for a while. You’ll happily go along for the ride as she investigates hoarders, raids a cock fight, rescues wildlife, and works with the coroner’s office.

If you’ve worked as an ACO or in a shelter, this book will be the perfect combination of the surprising and familiar. You’ll see some of your experiences reflected in her validating vignettes. But whether or not you’ve worked in animal welfare, readers will be rooting for Shirley every time she steps up to the plate, trying to make her corner of the world a better place for animals.

After I finished the book, I was left wishing I could take Shirley out for a margarita. I have no doubt she has so many more great stories to tell! Since we couldn’t meet for drinks, Shirley was kind enough to answer a few questions for me about The Secret Life of Dog Catchers and her work:

Photo credit: Christopher Chung/ The Press Democrat

Jessica: There are a lot of misconceptions about what an ACO does and what they have the power to do. From some of the stories in the book, it’s safe to say much of the public thinks that if a pet is in less than ideal conditions, ACOs can swoop in and remove the animals immediately. What would you like the public to understand about your ability to intervene?

Shirley: I often have to tell the public that I can only enforce the law. I try to educate people, but I can’t make them care for the animal the way the concerned party, or I, want it cared for, only the minimum that the law requires. I do everything I can to make a difference, but I often lose sleep about the things I can’t change.

J: In your work you have to enforce the law and hold owners accountable, yet in many of the stories you write about working to provide resources, education, and support to families who want to do better, but need assistance. How do you determine when it’s the right time to provide education vs. punishment?

Shirley: I almost always try and help if the person is willing to work with me to improve the animals conditions. Many people want to care for their animals, but lack the knowledge or finances to do it right. I can sometimes provide the things they need to make things better. It might be management, training or nutrition advice, help finding a new home or occasionally, money out of my own pocket. I don’t want to seize their animal, I just want them to take better care of it. If the situation is severe, or if the person is unwilling to work with me, then I may seize or prosecute or usually both.

J: Have you found that when people know better or have access to affordable resources, they do better?

Shirley: Many people do just need educating or help and I’ve seen things greatly improved plenty of times. Some people have no interest in doing anything different, so we use the law where needed to provide compliance.

J: In the book, I was really struck by how the calls you receive often seem to be so subjective: reports of attacks, abuse, and grave injuries often turned out to be really minor, almost comically so – for example, a dog attack turns out to be a loose, but happy Mastiff. Or a dog dying from being hit by a car turns out to be a dog with a broken toe nail found by the road. In many cases the public’s perception of what they’re experiencing doesn’t match reality! How does that have an impact on your work?

Shirley: We get so many calls that are misinterpreted that sometimes we forget how serious a call can actually be! Its important to stay alert to the dangers and to the possibility of serious neglect or abuse.

Pelican rescue: All in a day’s work for Shirley!

J: Leash laws are a hot topic with Team DINOS. Many of us live in communities with leash laws, but they’re not enforced, making it difficult for us to safely walk our dogs in public spaces. Do you have any thoughts on the effectiveness of leash laws?

Shirley: Our leash law fine is around $250, so that gets peoples attention, but we don’t have the staff to patrol every problem area all the time. Our community has lots of great dog parks and one amazing dog beach so I always try and direct the off-leash people there. I will cite people who are repeat offenders, but often verbal warnings and making a show of presence in problem areas is helpful.

I spent many years taking my dogs to dog parks almost daily and had almost no problems. I presently hit an off leash beach several times a month with my four dogs ranging from 18 pounds to 120 pounds. My dogs absolutely love it and its a great way for me to blow of work stress, just watching a bunch of loved dogs running free and playing with each other. My dogs (mostly rescues from bad situations) have always been very well trained and well socialized, but of course some dogs don’t appreciate strange dogs regardless of their history.

I have seen problems with off leash dogs charging up to leashed dogs who are not comfortable with it, and some fights have resulted. I do what I can to get people to follow the law and be more respectful of others, but some just don’t care. And of course many of the dogs are completely out of control and the owners have no idea how to fix it.

J: I’d love to hear your thoughts on dealing with loose dogs. We all run into them while we’re out walking our dogs and it puts gray hairs on our heads! What are some of your tips for safely evading loose dogs? How can we work with our neighbors and ACOs to get folks to properly contain their dogs?

Shirley: As a teen I had two large aggressive dogs run out of their yard as I was passing by and attack my small dog and nearly kill him. Even the owner could barely get his dogs off and it took a long time. They just hung on and pulled from each end. Truly horrifying. There probably wasn’t much I could have done in that case except maybe pepper spray, if I had had it.

Most cases are not nearly so severe but a few times when confronted with a truly aggressive dog I have removed my dogs leashes to use as a weapon, also freeing my dog to do normal greeting behaviors, or possibly outrun the other dog if needed. I do think it’s important to stay calm and keep a loose lead if at all possible. I often see people getting hysterical and yanking their dog away from an approaching dog, causing an increase in agitation, disruption of normal greeting behaviors, and sometimes resulting in a fight that could have been prevented.

Teaching appropriate behavior to your own dog is helpful too. When a dog is lunging and snarling on leash, it may bring a fight from an off leash dog that might not have happened if the dog was taught to walk calmly. Thankfully my dogs all enjoy meeting new dogs and are very smooth with great social skills so they rarely have issues. I have had dogs in the past that didn’t like being approached by strange dogs, so I’m sensitive to those concerns.

Repeated polite calls to animal control can sometimes be helpful in bringing more enforcement. Sometimes it takes just the right person, timing, luck, or officer to make a difference. Many departments are understaffed and some ACOs have very little training. It’s important to try to work together rather than just berating the department for a lack of response. There are some uncaring ACOs out there, but most are doing the best they can with limited resources. In some cases, we cannot pursue an issue without written statements, but no one is willing to provide them.

J: Your work often brings you into contact with dogs that are terrified and/or injured, which manifests as aggression. How do you stay calm and safely work with dogs in those scenarios?

Shirley: Some of my most rewarding calls are dogs that are aggressing because of fear (or pain, or both), but respond well to cookies and sweet talk. Most aggression is fear based. The dog is afraid so he charges, or even attacks to make you go away. I have spent my life working with dogs and I have learned something from every single one. I love dogs, and respect them and do everything I can to make things less stressful for them. Dogs are far more predicable than people in most cases. Patience, knowledge and cookies go a long way in this business. For those few dogs who can’t be convinced, I usually have the skills and tools to confine them safely and humanely. Often once you have a hold of them and haven’t hurt them, they come around anyway.

J: Dog Bite Prevention Week is almost here, do you mind sharing any advice for how the public can avoid dog bites?

Shirley: Here’s a link to a blog I did last year for Bark Magazine regarding dog bites. I investigate so many preventable dog bites each year and it’s unfortunate that dogs and children most often suffer the consequences of our lack of knowledge or understanding of canine behavior.

J: I think many animal welfare workers (myself included) really struggle with compassion fatigue and/or feeling overwhelmed. How do you keep from burning out?

Shirley: I have my days where I can hardly bear the sadness and hurt that people wreak on their fellow people and animals. Dealing with the broken and neglected day after day takes a toll on the heart. Still, I feel like I’m making a difference. The smallest success is so encouraging.

I had some young teen girls call recently about a bird with thread tangled around its leg and then tangled in tree branches. I had one of them hold the bird while I spent about 5 minutes unraveling the thread and then let her release it. It was so great to see how helpful and kind they were, and so rewarding to watch the bird fly away unencumbered. It’s critical in this business to focus on the positive.

I can go a long way on the good stuff: One good rescue, finding someone’s lost pet, removing an animal from a neglectful situation and finding a great home for it, those are the things that keep me going. I could (and sometimes do) torture myself with the ones I can’t help, but it doesn’t do any good and its harmful to me, so I try and focus on the areas where I can make a difference and work really hard on them. It’s helpful to have supportive friends and family. My husband of 22 years does a great job of helping me keep things in perspective and my kids, although pretty much grown, are terrific as well.

I get a lot of joy in fostering needy dogs (along with cats, wildlife and other animals). I’ve taken in dogs with health or behavior issues, moms with underage pups and orphaned pups. I stopped counting at 400 dog and puppy fosters over the last 25 years or so. In all but a very few cases, they have gone on to wonderful homes and lives. A few came back and were re-homed successfully and a very tiny number couldn’t be saved, but I get so much satisfaction from seeing them living the life they deserve.

Thank you Shirley!

Order your copy of the Secret Lives of Of Dog Catchers here and help Shirley reach her goal of selling 1,000 books. When she hits that goal, she’ll donate $500 to the Love Me Fix Me spay/neuter program.

Shirley shared that several people have also pledged to donate to the program as soon as she reaches her goal, including an additional $1000 donation. A good read and a good cause! Follow Shirley on Facebook to cheer her on as she reaches her goal.